Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN501 Mapping and Delivery Guide
Provide consultancy and technical support in the customer premises equipment sector

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTTEN501 - Provide consultancy and technical support in the customer premises equipment sector
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to provide advice to clients wishing to install or upgrade telecommunications equipment on their premises.It applies to individuals who help organisations deploy converging technologies integrating data, wireless, optical and internet protocol (IP) networks within a customer premises in domestic, commercial or industrial installations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

a site with network or computer layout documentation and premises plans

network components

equipment specifications

organisational guidelines

business plan or model

relevant legislation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan to provide consultancy and technical support in the CPE sector
  • Obtain consultancy requirements from client
  • Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector
  • Access sources of product and technical information relating to change and innovation
  • Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe
       
Element: Assess customer needs
  • Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements
  • Investigate communication requirements including networks, based on business needs and demands
  • Ascertain client’s physical and financial parameters
  • Present reports and recommendations within client’s timeframes
       
Element: Provide consultancy and expert advice
  • Provide timely and accurate expert consultancy and advice to company staff and clients
  • Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards
  • Provide alternative solutions for clients where their needs cannot be better met in an innovative way
  • Provide a report on advice and solutions that match both the physical and financial demands of the client
  • Consult with client for an agreed solution
       
Element: Control and manage product and technical information
  • Provide all relevant personnel with the latest product and technical information
  • Monitor the information flow process to ensure appropriate personnel have access to the latest data
  • Provide the client with final consultancy reports and recommendations
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to provide consultancy and technical support in the CPE sector

1.1 Obtain consultancy requirements from client

1.2 Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector

1.3 Access sources of product and technical information relating to change and innovation

1.4 Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe

2. Assess customer needs

2.1 Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements

2.2 Investigate communication requirements including networks, based on business needs and demands

2.3 Ascertain client’s physical and financial parameters

2.4 Present reports and recommendations within client’s timeframes

3. Provide consultancy and expert advice

3.1 Provide timely and accurate expert consultancy and advice to company staff and clients

3.2 Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards

3.3 Provide alternative solutions for clients where their needs cannot be better met in an innovative way

3.4 Provide a report on advice and solutions that match both the physical and financial demands of the client

3.5 Consult with client for an agreed solution

4. Control and manage product and technical information

4.1 Provide all relevant personnel with the latest product and technical information

4.2 Monitor the information flow process to ensure appropriate personnel have access to the latest data

4.3 Provide the client with final consultancy reports and recommendations

Evidence of ability to:

provide consultancy advice related to a full range of customer premises’ equipment (CPE) products including:

product models and equipment types

peripherals

facilities, including network facilities

system features

provide alternative solutions where customer’s needs cannot be met precisely

prepare clear and concise reports to customers complete with recommendations and supporting data, including full financial considerations

provide regular updates to both company personnel and clients as to the latest product and technical information.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise common customer telecommunications applications and related equipment

outline connections to carrier infrastructure or equipment

identify and describe current legislation relating to installation of telecommunications equipment and connection to carrier services

explain the purpose of enterprise operations and policies

summarise internet protocol (IP) networks

outline new and emerging telecommunications technologies

define ‘customer premises’ equipment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to provide consultancy and technical support in the CPE sector

1.1 Obtain consultancy requirements from client

1.2 Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector

1.3 Access sources of product and technical information relating to change and innovation

1.4 Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe

2. Assess customer needs

2.1 Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements

2.2 Investigate communication requirements including networks, based on business needs and demands

2.3 Ascertain client’s physical and financial parameters

2.4 Present reports and recommendations within client’s timeframes

3. Provide consultancy and expert advice

3.1 Provide timely and accurate expert consultancy and advice to company staff and clients

3.2 Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards

3.3 Provide alternative solutions for clients where their needs cannot be better met in an innovative way

3.4 Provide a report on advice and solutions that match both the physical and financial demands of the client

3.5 Consult with client for an agreed solution

4. Control and manage product and technical information

4.1 Provide all relevant personnel with the latest product and technical information

4.2 Monitor the information flow process to ensure appropriate personnel have access to the latest data

4.3 Provide the client with final consultancy reports and recommendations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain consultancy requirements from client 
Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector 
Access sources of product and technical information relating to change and innovation 
Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe 
Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements 
Investigate communication requirements including networks, based on business needs and demands 
Ascertain client’s physical and financial parameters 
Present reports and recommendations within client’s timeframes 
Provide timely and accurate expert consultancy and advice to company staff and clients 
Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards 
Provide alternative solutions for clients where their needs cannot be better met in an innovative way 
Provide a report on advice and solutions that match both the physical and financial demands of the client 
Consult with client for an agreed solution 
Provide all relevant personnel with the latest product and technical information 
Monitor the information flow process to ensure appropriate personnel have access to the latest data 
Provide the client with final consultancy reports and recommendations 

Forms

Assessment Cover Sheet

ICTTEN501 - Provide consultancy and technical support in the customer premises equipment sector
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN501 - Provide consultancy and technical support in the customer premises equipment sector

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: